At Booktainment, we strive to provide a seamless experience for both buyers and sellers of creative content. To maintain transparency and trust, our return policy for digital content, A/V rights, and associated services is as follows:
1. Eligibility for Returns
- Due to the digital nature of content and intellectual property rights, all sales of A/V rights, digital assets, and related materials are considered final and non-refundable once delivered to the buyer.
- Returns are not accepted for downloadable content, scripts, pitch decks, or other digital materials provided through the Booktainment platform, as these are instantly accessible and cannot be "returned" in the traditional sense.
2. Exceptions and Special Circumstances
- Incomplete or Incorrect Delivery: If there is an issue with the digital content not matching the description in the listing or if files are incomplete, please contact us within 7 days of purchase. We will work with the seller to correct the issue or, in rare cases, issue a refund.
- Misrepresentation of Rights: If a buyer suspects that the rights sold were misrepresented or that the seller did not hold the correct ownership rights, please notify us immediately. We will conduct a thorough investigation and, if verified, may facilitate a refund or other corrective action.
3. Reporting and Resolution Process
- To initiate a return request or report an issue, buyers should contact our support team at contact@booktainment.in within 7 days of purchase.
- Booktainment will review the request and respond within 5 business days. In cases where resolution is required from the seller, we will facilitate communication and updates.
4. Non-Returnable Items
- Pitch Preparation Packages: Fees for services such as workshops, pitch labs, and personalized consulting are non-refundable after the service has commenced.
- Subscription Services: Subscriptions, memberships, or listing fees are non-refundable once the term has started.
5. Refund Processing
- Approved refunds will be processed within 10 business days, credited back to the original payment method.
- Booktainment reserves the right to suspend or terminate accounts found to be abusing the return policy.
For further assistance, please reach out to our support team at contact@booktainment.in.