At Booktainment, we prioritize transparency and fairness in all transactions on our platform. This Refund and Cancellation Policy outlines the conditions under which refunds or cancellations may be processed for digital content, A/V rights, and services. Please review our policy to understand the guidelines and processes for requesting a refund or cancellation.
1. Refund Policy for Digital Content and A/V Rights
- Non-Refundable Purchases: Due to the digital and intellectual property nature of the content sold on Booktainment, all sales of digital items, A/V rights, scripts, and other downloadable content are final and non-refundable once the transaction is completed.
- Content or Rights Discrepancies: If a purchased item does not match the description provided by the seller, buyers may request a review by contacting our support team within 7 days of purchase. Booktainment will work with both parties to resolve the issue and may issue a refund if the discrepancy is verified.
2. Refunds for Services and Packages
- Pitch Preparation Packages and Workshops: Fees paid for services such as pitch labs, workshops, and other consulting services are non-refundable once the service has commenced. If cancellation is requested prior to the start of the service, a partial refund may be issued, depending on the terms specified at the time of purchase.
- Membership and Subscription Fees: Subscriptions, membership plans, or listing fees on Booktainment are non-refundable once the subscription period has begun.
3. Cancellation Policy
- Digital Content Orders: Once a digital content order has been completed, it cannot be canceled due to the immediate accessibility of the product.
- Service-Based Orders: For services scheduled for future dates (e.g., workshops, consulting sessions), cancellations may be requested up to 7 days before the scheduled start date. Cancellations made within this period may be eligible for a partial refund, subject to service-specific terms.
4. Requesting a Refund or Cancellation
- Submission Process: To initiate a refund or cancellation request, contact our support team at contact@booktainment.in with your order details and the reason for your request. Please make requests within the timeframe specified under each category.
- Resolution Timeline: Our support team will review the request and respond within 5 business days. If a refund is approved, Booktainment will process it within 10 business days, crediting the amount back to the original payment method.
5. Disputes and Special Circumstances
- Rights Ownership Disputes: If you suspect that purchased A/V rights or digital content were misrepresented or that the seller lacked proper ownership rights, please contact us immediately. We will conduct a thorough investigation and may facilitate a refund or corrective action if necessary.
- Technical Issues: For issues related to accessing or downloading digital content, please notify us within 24 hours of purchase for prompt assistance.
Booktainment reserves the right to update or modify this policy to ensure clarity and fairness for all parties involved. For any questions or assistance, please reach out to our support team at contact@booktainment.in.